FAQs
Check out our most frequently asked questions below
How can I make a payment?
If you need to make a payment, you can make a bank transfer directly to our bank account - our details are on our Finance Information page, found here.
Please remember to use your loan number or registration number as a reference so we know it's you that made the payment!
What are your Christmas hours, and what happens with payments over the break?
We're closed on Christmas Day, Boxing Day, New Years Day, and the day after (December 25th + 26th, & January 1st + 2nd). Outside of these days, we'll be operating our normal hours of 8:00am - 6:00pm Monday - Friday.
If you have a direct debit payment due on a public holiday, it'll be debited on the the next working day.
If you're experiencing an emergency and your starter is interrupted, send "ENBL" to 3411 via SMS from the mobile number we have on file. If you have any of your six emergency enables left, we'll automatically enable your starter for a period of three hours.
How much can I spend on a car?
This depends on a lot of things, but the biggest deciding factor is the amount you can afford to pay. To calculate this, we assess your income and expenses. Click here to make an application!
Where can I buy a car?
Sometimes we’ll give you a maximum lend amount, and you can go shopping anywhere like a cash buyer! In other cases, we will need to work with our suppliers to find you a car. We need to make sure that it’s fit for purpose, and in some cases will ask that a mechanic looks over it first – we don’t want you ending up with a lemon.
Can I buy any car?
Within reason – it needs to be fit for purpose. For example, we probably won’t approve a stretch limo as your daily runabout!
Whether you’ve got a particular model in mind or you’ve got no idea what you want, we’ve got a team dedicated to vehicle sourcing. If you’re struggling to find what you’re looking for, chances are we can help you into a set of wheels that ticks all the boxes.
How long does it take before I drive away?
It depends on both your application and your chosen vehicle. If everything goes well and you can supply the necessary documents, you can apply and drive away on the same day!
How does interest work?
When your application is approved, you’ll be assigned an interest rate as a percentage. This rate is divided by 365, and calculated on your remaining balance at the end of each day. Every month this is charged to your account.
What interest rate will I pay?
This depends on your credit assessment. Our current interest rates are available on our products and rates sheet on the finance information page.